Warranty & Returns Policy
Our Commitment to Quality Repairs and Your Rights
At Wells Electronics Ltd, we are committed to delivering exceptional service and expert repair work. Our warranty and returns policy reflects our confidence in our technical ability and is fully compliant with UK consumer law, including the Consumer Rights Act 2015.
This policy explains your legal rights and outlines our commitments—particularly with regard to repair services and our recollect and repair guarantee.
Warranty on Repair Services
When you choose us to repair your projector or related equipment, you’re placing your trust in our expertise. To give you complete peace of mind, all repair work is backed by a robust warranty.
- 90‑Day Repair Warranty: All repairs carried out by Wells Electronics Ltd are covered by a 90‑day warranty, effective from the date you receive your repaired item. This warranty applies specifically to the parts we have replaced and the labour involved in addressing the original fault.
- Repeat Performance Under Consumer Law: In line with the Consumer Rights Act 2015, our repair services must be performed with reasonable care and skill. If the same fault reoccurs within the 90‑day warranty period due to a failure in either the parts supplied or the repair work itself, you are entitled to a repeat performance of the service. This means we will carry out the repair again, free of charge.
- Our “Recollect and Repair” Promise: If a fault covered by our repair warranty re‑emerges, we will:
- Arrange collection of the item from your UK and Irish address at no cost. EU customers have to bear the outbound postage cost.
- Re‑perform the repair to resolve the issue
- Return the item to you, fully functional, again at no additional cost
- No Refunds for Repair Fees: Please note that our warranty does not include a refund of the original repair fee. Instead, we will re‑perform the repair as necessary under our “recollect and repair” policy. This approach reflects both your rights under consumer law and our commitment to long‑lasting repair solutions.
- What the Warranty Does Not Cover:
- Faults unrelated to the original repair
- Damage caused by misuse, mishandling, or unauthorised repairs
- External factors such as electrical surges, fire, or liquid ingress
Warranty on Goods (e.g. Projector Lamps)
While our focus is on quality repairs, we also stand behind the products we sell. Where applicable, items may include a manufacturer’s guarantee in addition to your statutory rights.
- Manufacturer’s Guarantee: Most projector lamps sold on our website come with a 90‑day manufacturer’s guarantee against defects in materials or workmanship. Full details will be listed on the individual product page.
Your Legal Rights
Under the Consumer Rights Act 2015, all goods must be:
- of satisfactory quality
- fit for their intended purpose
- as described
If these standards are not met:
- Within 30 days: You may reject the item and request a full refund.
- After 30 days (up to 6 months): You are entitled to a free repair or replacement. If this is unsuccessful, you may then request a refund.
Exclusions: Warranty coverage does not apply to:
- Physical damage or misuse
- Incorrect installation
- Damage caused by external events
- Goods that have been altered or tampered with
Returns Policy for Unwanted Goods (Distance Sales)
If you’ve purchased an item online or by telephone, your rights are protected under the Consumer Contracts Regulations 2013.
- 14‑Day Cooling‑Off Period: You may cancel your order for any reason within 14 days of receiving your goods. You then have a further 14 days to return the item for a full refund.
- Condition of Returned Goods: You are allowed to handle the goods as you would in a shop. However, if your handling goes beyond what is necessary and reduces the item’s value, we may reduce your refund accordingly.
- No Restocking Fees: In compliance with UK law, we do not charge restocking fees for consumer returns made during the cooling‑off period.
- Return Postage: The cost of returning unwanted items is the responsibility of the customer.
How to Make a Warranty Claim or Return
To return an item or make a warranty claim:
- Request an RMA Number: Contact us to obtain a Return Merchandise Authorisation (RMA) number before sending any items back. This helps us process your return or repair quickly and efficiently.
- Include Proof of Purchase: Please provide proof of purchase—such as your original invoice or a bank statement referencing the transaction.
- Package Securely: Use appropriate packaging to protect the item during transit.
Limitation of Liability
Our liability is strictly limited to the value of the goods or services we have supplied. We are not responsible for any indirect, incidental, or consequential losses, including loss of business or revenue.
This limitation does not affect your statutory rights as a consumer under UK law.
Need Help?
If you require further assistance or would like help arranging a recollection under warranty, please don’t hesitate to get in touch.