WELLS ELECTRONICS LTD – PRIVACY POLICY
This Privacy Policy explains how Wells Electronics Ltd ("we", "our", "us") collects, uses, stores, and discloses your personal information when you visit or interact with our website, use our services, or communicate with us. It applies to all websites owned and operated by Wells Electronics Ltd.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions or concerns about this policy, you may contact us using the details below:
Wells Electronics Ltd
Phone: +44 (0)333 006 4326
Email: info@wellselectronics.co.uk
1. Information We Collect
We may collect both personal and technical information from visitors to our websites and customers using our services. The types of information we may collect include:
1.1. Information You Provide to Us Directly
When you contact us, make a purchase, submit a repair, or register for an account or newsletter, we may collect:
- Full legal name
- Email address
- Telephone number
- Billing and delivery address
- Payment information (e.g., method of payment, card details)
- Details of your enquiry or issue
- Login credentials and user preferences
1.2. Information Collected Automatically
We may automatically collect technical data such as:
- IP address and geographical location
- Browser type and device used
- Pages visited and time spent on site
- Referral URLs
- Clickstream behaviour
- Cookie identifiers (see Section 1.3)
1.3. Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and pixel tags) to enhance your browsing experience, tailor content, remember preferences, track performance, and enable certain site features. Cookies may collect data such as:
- User session ID and shopping cart contents
- Login status and navigation history
- Interactions with marketing emails and adverts
You can manage your cookie preferences through your browser settings. Declining cookies may impact your experience on the site.
2. How We Use Your Information
The personal data we collect may be used for the following purposes:
- To process and fulfil purchases, repairs, and service requests
- To contact you regarding orders, quotes, or repairs
- To improve our website functionality and customer experience
- To send you service notifications, product updates, or technical alerts
- To send marketing communications (if you have opted in)
- For internal analysis, performance monitoring, or service development
- To comply with legal obligations or enforce our terms and conditions
We will only process your personal data when we have a lawful basis to do so, including performance of a contract, legitimate interests, legal obligations, or with your explicit consent.
3. How We Share Your Information
We do not sell your personal data. However, we may share it with trusted third parties for the following purposes:
- Service providers who process data on our behalf (e.g. couriers, payment processors, IT support)
- Legal obligations, such as to law enforcement or regulatory authorities, if required by law
- Business partners or affiliates, solely for delivering products or services that are relevant to your enquiry
- Marketing partners, where you have opted-in to receive promotional materials
All third parties are required to process your information in accordance with applicable data protection legislation and under confidentiality agreements.
4. Data Security
We take reasonable technical and organisational precautions to protect your personal data. This includes:
- Secured access to data systems
- Encrypted payment transactions
- Internal access control for sensitive data
- Firewalled databases stored on protected networks
Although we strive to safeguard all information, data transmission over the Internet cannot be guaranteed to be completely secure. Any transmission is at your own risk.
5. Retention of Personal Data
We retain personal data only as long as is necessary for the purposes for which it was collected, including legal, accounting, or reporting obligations. Unclaimed repaired items, for instance, are held in accordance with our Repair Terms and Conditions (90–120 days depending on communication).
Where data is no longer required, it will be securely deleted or anonymised.
6. Your Rights Under UK Data Protection Law
You have the following rights with regard to your personal data:
- Access – You may request a copy of the personal data we hold about you.
- Correction – You may request that we correct or update your information.
- Erasure – You may request that we delete your personal data, subject to any legal obligations.
- Object or Restrict – You may object to or restrict certain types of processing.
- Data Portability – You may request to transfer your data to another provider.
- Withdraw Consent – Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us via email at info@wellselectronics.co.uk. We may need to verify your identity before processing your request.
7. Marketing Communications and Opt-Out
You will only receive direct marketing communications from us if you have opted in or have previously engaged with us regarding our products or services.
You can opt out at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us at info@wellselectronics.co.uk
- Updating your preferences in your user account (if applicable)
We will process your opt-out request promptly and in accordance with data protection law.
8. Children’s Privacy
Our services and website are not intended for children under the age of 16. We do not knowingly collect personal information from anyone under this age. If you believe a child has provided us with personal data, please contact us and we will promptly delete such data.
9. Links to External Websites
Our website may contain links to third-party websites. These sites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to read the privacy policies of any external websites you visit.
10. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. When changes are made, the updated version will be published on our website with the effective date indicated above. We recommend reviewing this page periodically to stay informed of how we are protecting your information.
We may also notify you directly by email or via account notice if changes are substantial or materially affect your rights.
11. Contact Us
For questions, requests, or complaints regarding this Privacy Policy or our handling of your data, please contact:
Wells Electronics Ltd
Phone: +44 (0)333 006 4327
Email: info@wellselectronics.co.uk